Shipping policy
Novucor LLC Shipping Policy
Last Updated: Jan 8 2025
SECTION 1
Operation Hours
Our fulfillment center partner is a US based Fulfillment Center located at:
1615 Lakes Pkwy, Suite C, Lawrenceville, GA 30043 USA
Novucor, LLC fulfills orders Monday-Friday, between 8am to 2pm, with the exception of the following US Federal holidays:
a. New Year’s Day.
b. Independence Day.
c. Labor Day.
d. Thanksgiving Day.
e. Christmas Day.
The fulfillment cut-off time is 2 pm EST for all orders with less than 20 units. Orders will be processed within 2 business days. Under exceptional circumstances, this lead time could be extended with or without previous and formal notice. Delivery done by the carriers to your addresses occurs Monday-Saturday via USPS, UPS, Global Post, and UPS Worldwide.
SECTION 2
What shipping carriers does Novucor, LLC use?
Domestic orders (USA) are shipped via UPS Ground, USPS First Class, or USPS Priority. International orders ship via Global Post or UPS Worldwide.
SECTION 3
What are the current carrier shipping rates?
a. Novucor, LLC does not charge a flat shipping rate for shipping. Instead, Novucor, LLC charges you what your choice of carrier currently charges.
b. The shipping rates are based on weight, dimension, and location. In the transportation industry, a standard concept known as dimensional weight (see Tab 1 below for further information) is practiced.
c. You may find estimated shipping rates on pages 8-19 of our Supplement & Apparel Catalog which you may find Novucor, LLC is not responsible, nor controls shipping rates as again, they are set and updated by the carriers. These rates are subject to change at any time with or without prior formal notice.
d. Responsibility for payment of international duties & taxes: Typically, duties and taxes are determined by the type of goods that are shipped and the value of the goods. Duties and taxes are levied by Customs in the destination country. Each country has its own customs laws and the duties for different types of goods and values are set locally. Novucor, LLC does not take responsibility for paying these fees. These are the responsibility of the receiver and/or business owner and terms and conditions thereof should be disclosed on your online store.
Please be mindful that shipping cost, terms and conditions, and transit time is set by the carrier(s) and thus are subject to change at any time with or without notice and are not the responsibility of Novucor, LLC . Novucor, LLC reviews rates regularly with each carrier and collaborates closely with them to ensure you, the online store owner, can maximize the benefits of lower shipping rates.
Novucor, LLC will charge your credit card either before or after the product has been fulfilled and shipped, based on the internal billing processes that apply to each account.
Novucor, LLC has an automated order fulfillment and billing process for every order that comes into our system. For the most part, the billing of every order occurs the day after an order is fulfilled, however, there are a few exceptions where our Billing Department will require orders to be fully billed prior to fulfillment.
Some of these exceptions are:
- Your credit card on file has failed payment for a minimum of 5 orders.
- You have detected fraudulent activity in your online store, and thus you need to send
instructions to our Billing Department prior to billing.
- A large order is placed in your online store by you (10 units per SKU minimum), which would
require billing prior to fulfilling.
- Other exceptions established at the discretion of Novucor, LLC , which will be promptly and properly communicated to you.
Make sure that you have a valid credit card in our system with enough funds to avoid unnecessary fulfillment delays which will directly affect your purchasing experience.